Shipping policy

At FURLIVIO, we work to make every order as smooth and convenient as possible. Please review the following shipping information before placing your order.

Shipping & Delivery

Shipping is handled by third-party shipping carriers. Once your order has been processed and handed over to the carrier, delivery times and transportation are outside of FURLIVIO's direct control.

Please note that delivery times may vary depending on the destination, carrier, customs procedures, weather conditions, holidays, and other circumstances beyond our control.

If you receive any calls, emails, or messages from customs or the shipping carrier regarding your order, please contact us and provide your order number so our support team can assist you.

Lost, Delayed, or Damaged Packages

Once a package has been handed over to the shipping carrier, delays, delivery errors, loss, or damage may occur during transportation.

If your package is delayed, appears to be lost, or arrives damaged, please contact our support team as soon as possible with your order number and relevant details. We will do our best to assist you and help resolve the issue with the shipping carrier.

Incorrect Shipping Address

Please carefully review your shipping information before completing your purchase.

FURLIVIO is not responsible for orders delivered to an incorrect address due to an address or information error entered by the customer during checkout.

If you notice an error in your shipping address after placing your order, please contact our support team as soon as possible. While we will do our best to help, we cannot guarantee that an address can be changed after an order has been processed or shipped.

Customs & Import Fees

Depending on your destination, your order may be subject to customs duties, taxes, or other import fees. Any such charges are the responsibility of the customer unless otherwise stated at checkout.

If customs or your local authorities contact you regarding your shipment, please follow their instructions and contact our support team if you need assistance with your order.

Shipping Terms

By placing an order with FURLIVIO, you acknowledge and agree to our shipping terms and understand that shipping is provided by independent third-party carriers.

FURLIVIO is responsible for your order while it is being processed and prepared for shipment. Once the package has been transferred to the shipping carrier, delivery-related issues are handled in cooperation with the respective carrier.

We will always make reasonable efforts to assist our customers with shipping-related concerns.

If you have any questions about your order or shipping, please contact our support team with your order number, and we'll be happy to help.